How can we help you?
Find answers to common questions about filing with WeFile.
Getting Started
8What is a CT600 return?
Learn about the Company Tax Return form used by UK limited companies to report income and calculate Corporation Tax.
Setting up your WeFile account
A quick guide to creating your account, verifying your identity, and connecting your first company.
Understanding your dashboard
Navigate your WeFile dashboard with confidence — filings, companies, documents and support all in one place.
Adding and managing your companies
Learn how to search for and add companies via the Companies House lookup, and how to manage multiple companies.
First-time filing checklist
Everything a brand new user should prepare before starting their very first filing on WeFile.
Understanding accounting periods
Learn what accounting periods are, how they work, and the difference between your first period and subsequent ones.
WeFile Membership plans explained
Understand the benefits of a WeFile membership, including up to 100 company filings per year and priority support.
How the referral programme works
Learn how to earn credit by referring other businesses and directors to WeFile.
Filing & Returns
13How to file dormant company accounts
Step-by-step guide to submitting dormant accounts to Companies House and HMRC using WeFile's streamlined flow.
Filing your CT600 return
Walk through the complete CT600 filing wizard — from profit & loss to balance sheet to final submission.
Key filing deadlines you need to know
Companies House and HMRC deadlines explained, including penalties for late filing.
Required documents for filing
Everything you need to have ready before starting your filing — financial records, company details, and more.
How Corporation Tax is calculated
Understand the current rates, marginal relief, and how WeFile auto-calculates your liability.
Understanding the Profit & Loss statement
Learn what goes into each field of the P&L statement, including turnover, cost of sales, and admin expenses.
Understanding the Balance Sheet
A breakdown of assets, liabilities, and equity as they apply to your WeFile submission.
Amending a filed return
What you need to do if you spot an error after successfully filing your accounts or CT600.
Split accounting periods explained
Why HMRC sometimes requires split periods and how WeFile handles them for your return.
Previous period comparatives explained
Why previous period figures are required in your accounts and how WeFile handles them.
Understanding the iXBRL format
Learn what iXBRL is, why it's mandatory, and how WeFile generates it seamlessly.
Filing for your first year after incorporation
Navigate the unique complexities of submitting your very first company accounts and tax return.
Directors' responsibilities for company filings
Understand your legal obligations as a company director regarding tax returns and annual accounts.
Pricing & Billing
7How much does filing cost?
Transparent, fixed pricing per filing with no hidden subscription fees. See our current rates.
Payment methods and invoices
We accept all major payment methods. Learn how to access and download your invoices.
Refund policy
Understand our refund policy for filed and unfiled returns.
Understanding your invoice
A breakdown of what's included on a WeFile invoice and how to download a PDF copy.
Filing for multiple companies
Information on pricing and management for users handling submissions for several companies.
Using discount and coupon codes
How to apply promotional codes at checkout and understand their terms.
Membership vs pay-per-filing comparison
Decide which WeFile billing model is right for your business needs.
Security & Data
7How we protect your data
Industry-standard encryption and secure communication with government gateways keep your data safe.
Two-factor authentication
Add an extra layer of security to your WeFile account with 2FA setup.
Contacting support
Reach our team via the contact page or submit a ticket from your dashboard. We respond within 24 hours.
Managing your HMRC credentials
Learn how your government credentials are securely stored and how you can update them.
Updating your email and password
How to securely change your WeFile account login details to maintain account security.
Deleting your account and data
Understand your GDPR rights and how to request the complete deletion of your account and data.
Managing your active sessions
View and control which devices are currently logged into your WeFile account.
Troubleshooting
7Common filing errors and how to fix them
Solutions for common issues like unbalanced balance sheets, missing UTRs, and validation errors.
Submission rejected — what to do
Common reasons for HMRC or Companies House rejections and the steps to resolve them.
I forgot my HMRC or Companies House credentials
Guidance on how to recover or reset your official government gateway credentials.
My submission is stuck or taking too long
Understand government gateway polling times and what to do if a filing appears stuck.
Balance sheet doesn't balance — step-by-step fix
A practical guide to resolving the most common error preventing submission.
Browser and device compatibility
Ensure a smooth experience by using recommended browsers and devices for WeFile.
Understanding HMRC and Companies House error codes
Translate cryptic government gateway errors into actionable solutions.