Refund policy

Our refund policy is designed to be fair, completely transparent, while respecting the technical realities of immutable government submissions.

Before Submission

If you have paid for a filing but the submission to HMRC or Companies House fails completely due to a technical API error on our platform, or if you choose to abandon the filing before the final transmission is initiated, you are entitled to a full, automatic refund.

After Submission

Once a filing has been successfully transmitted and marked as 'accepted' by HMRC or Companies House, the service is considered fully delivered. At this point, the fee becomes strictly non-refundable. This applies even if you later discover an error in the data you provided and need to file an amendment.

Duplicate Payments

In the rare event that a network timeout results in a duplicate charge for a single filing submission, our system usually catches this and reverses it automatically. If it does not, we will issue a full refund for the duplicate charge.

Requesting a Refund

To request a refund for an eligible transaction, please open a support ticket from your dashboard detailing the invoice number and the reason for the request. Approved refunds are typically processed back to the original payment method within 5-10 business days.