Contacting support
Overview
Our support team is based in the UK and is dedicated to helping you resolve any technical issues you encounter while using WeFile.
How to Reach Us
The fastest way to get help is by submitting a Support Ticket directly from your WeFile dashboard. This automatically links your query to your account securely. Alternatively, you can use the general Contact form on our public website.
What to Include
To help us resolve your issue quickly, please include as much detail as possible. Mention the specific step of the wizard you are on, any exact error messages displayed on screen, and your company name. However, for security reasons, NEVER include passwords or full gateway credentials in your message.
Response Times and Escalation
We aim to respond to all technical support queries within 24 hours during standard UK business days. If your issue involves a critical platform bug preventing a deadline submission, our triage system will automatically escalate it to our engineering team.
Frequently Asked Questions
What is the fastest way to reach WeFile support?
The fastest way to reach support is through the WeFile support ticket system, where you can raise an issue and receive a direct response.
What information should I include when contacting support?
Include details relevant to your issue, such as filing, billing, or account information, so the support team can resolve your ticket quickly without needing follow-up questions.
What kinds of issues can WeFile support help with?
Support can help with filing issues, billing questions, and general account issues raised through the ticketing system.
Summary
Find out the fastest way to reach WeFile support for filing, billing, or account issues, and what information to include so your ticket gets resolved quickly.